new policy at LH service phone line
now they told me that i definitly need to tell my PIN to get this upgrade due to abuse of this service in past.
unfortunatly my pin is save at home where i'm only at the weekend. the woman at the phone line even denied to verify me by calling me back on my mobile phone, which number is stored in my LH profile.
anyone got the same experience? this is a big decrease in service of the usually excellent SEN service line http://www.flyertalk.com/forum/frown.gif .
it was my impression that in past you're right that it had been dependet on what person you called. now they told me it's a new rule without exceptions.
rudi,
i agree that security requiring a PIN is a good part of the service. but where is the security leak if someone (who stoles my flight schedules with booking code http://www.flyertalk.com/forum/wink.gif ) wants to upgrade me on my upgrade coupons? it will be no benefit for someone else! i totally agree for ordering some bonus flight on miles (and catch the postman with tickets), but not for upgrade on vouchers.
some intelligent flexibility (calling back on my mobile phone number stored in my profile) is what i prefer.
finally i will store another PIN on my palm http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif
thomas
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